If you have an unresolved privacy or data use concern that Instadebit International Solutions Ltd. (collectively, "INSTADEBIT", "We", "Us", "Our") has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
- What personal information we collect
- The use and disclosure of information
- How your information is protected
- How to correct your information
- Contacting our Security and Privacy personnel
Note: INSTADEBIT is not responsible for the operations of our registered merchants, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statement of these sites before providing them with personally identifiable information. These sites are governed by their own privacy statements.
Collection of Personal Information
In order to operate the INSTADEBIT service and to reduce the risk of fraud, you must provide your name, address, phone number, date of birth, the last 4 digits of your Social Insurance Number, e-mail address and, on occasion, your driver's license information. In order to make payments through INSTADEBIT, you must provide your payment information details.
Information Collected from Third Parties
In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, we receive information from sources that provide information surrounding identity verification, credit activity, fraudulent activity. We also verify with sources who specialize in identifying suspicious activity and illicit behavior.
In addition, we may receive information about you from a credit bureau, to the extent permitted by law. INSTADEBIT, at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process.
Web Site Traffic Information
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve site functionality and for site analytics.
Site Login and Transaction Activity
We retain transaction and login information for each of your transactions through INSTADEBIT. This information is necessary to protect you from fraud, settle transaction disputes or errors and to provide our customers with access to reports that list all of their transactions. In addition we also track and log the IP address and geographical location, ISP provider and routing information associated with each login and transaction in order to verify the source of the request to ensure that it matches your physical location. This information may be shared with merchants, third parties and law enforcement authorities in the event of any suspected abuse of the system and/or suspected illegal activities.
You agree that INSTADEBIT may block access to any computer located outside Canada. INSTADEBIT uses sophisticated geo location tracking systems to identify the IP address, Internet service provider, and routing information for all transactions coming to our system. You agree that INSTADEBIT may block service to any computer that cannot be geographically located due to proxy servers, public proxies, anonymizers or any other connection that does not enable INSTADEBIT to geographically locate the originating computer in the case of fraudulent or other illegal activity, INSTADEBIT will inform law enforcement authorities and share information that is requested by such authorities to assist in their investigations.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Use and Disclosure of Collected Information
We use the information we collect about in order to:
- Verify your identity
- Provide our services and process your transactions
- Provide customer service
- Protect you from fraud
Disclosure to Third Parties
- We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your identity details payment information details with services that screens for identity inconsistencies, suspicious transaction patterns and account fraud.
- If you debit money from your bank account to pay a merchant and the transaction is later returned by your bank due to insufficient funds, INSTADEBIT may report that to negative databases and credit/debit bureaus as required by our contractual obligations associated with our anti-fraud uses of those services. We may also share information with processing companies including collection agencies in order to collect on insufficiently funded transactions.
- We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
- In certain situations, Instadebit International Solutions Ltd. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
- We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
- We may share your information with our parent, and subsidiaries to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with INSTADEBIT Customers
If you send us, or a third party acting on our behalf, correspondence, including e-mails, faxes and phone calls, we retain such correspondence in order to investigate and service your requests and to measure and improve our customer service. We use your e-mail address to: confirm your various transactions, including, opening of an INSTADEBIT account, to send you notice of payments that you make through INSTADEBIT, to send information about important changes to our products and services, to alert you to public security or privacy threats (such as email solicitation), to provide you information on additional products and services and/or inform you of new merchants of INSTADEBIT and to send notices and other disclosures required by law. Users will have the opportunity to unsubscribe to any marketing related messages received. If you no longer wish to receive these emails, you may opt out of them by canceling your account.
How We Store Collected Information
INSTADEBIT is committed to handling your customer information with high standards of information security. Your identification and bank account information are stored on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you and have signed our Code of Conduct and have been trained in information security and privacy policies. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
When you enter sensitive information (such as bank account number) on our input forms, we encrypt the transmission of that information using secure socket layer (SSL) technology.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org
Storage of Personal Information
Notification of Changes
Any changes made to this policy that impact how we are going to handle your personal data will be posted on our website. If we make any material changes we will post a notice to this site prior to the change becoming effective. Should you object to any of these changes, please contact us by any means outlined below and we will treat your objection as a notice to terminate your account with INSTADEBIT. We encourage you to periodically review this page for the latest information our privacy practices.
Your Responsibilities for Maintaining Your Security
The security of your INSTADEBIT account also relies on your protection of your INSTADEBIT password. You may not share your INSTADEBIT password with anyone. INSTADEBIT will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the INSTADEBIT website, which will always have a URL beginning with http://www.instadebit.com. Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.instadebit.com/ should be treated as unauthorized and suspicious and should be reported to INSTADEBIT immediately. If you do share your INSTADEBIT password with anyone for any reason you will be responsible for actions taken using your INSTADEBIT account. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.INSTADEBIT.com, and also contact us right away as described below.
Updating and Deleting Your Information
Upon request Instadebit International Solutions Ltd. will provide you with information about whether we hold any of your personal information. You can review the personal information you provided us and make changes by updating or deleting some information, or to the settings for your INSTADEBIT account, at any time by logging in to your account on the INSTADEBIT Web site and changing your preferences of your account. In order to protect you we restrict the alteration of some information, which can only be changed by calling the INSTADEBIT customer service department. If you close your INSTADEBIT account, we will mark your account in our database as "Closed," but will keep your account information in our database or you may reach us at the contact information available below. We will respond to your request within a reasonable timeframe. We will retain and use your information as necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account, to comply with our legal obligations, to resolve disputes and to enforce our agreements. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
Links to Third Party Sites
If you have any questions about this privacy statement, INSTADEBIT's information practices or your dealings with INSTADEBIT, you can contact us via:
- Instadebit International Solutions Ltd., Lvl 5, de Tigne', 77, Fawwara Lane, Sliema SLM1670, Malta